Full Terms and Conditions
FULL TERMS AND CONDITIONSFull Terms and Conditions published as at 14.1.2026
Direct Design China Sourcing Tour Master Terms & Conditions
1. General OverviewThese Terms & Conditions (“Terms”) apply to all participants booking a China Sourcing Tour operated by Direct Design. By booking and joining the tour, you agree to comply with the following conditions.
2. Flights & Travel• Return flights from Auckland International Aiport to China are included unless otherwise stated.• Your passport must be valid for at least six (6) months beyond your return to New Zealand, with at least two (2) blank pages.• Airline schedules and route changes are beyond our control; any resulting costs are your responsibility.• You are responsible for obtaining valid visas, vaccinations, and any other travel documents.
3. Purchases & Supplier Responsibility• All purchases are made directly between you and the supplier/factory.• You are responsible for verifying product details, quality checks, compliance with New Zealand standards, and full payment.• The operator does not provide after-sales support, warranties, or dispute resolution.• Factories are independent businesses; the operator does not guarantee performance, delivery, or quality.
4. Shipping & Import Duties• Shipping must be arranged directly with your supplier or a freight forwarder.• You are responsible for customs clearance, GST, and import duties in New Zealand.• You must arrange adequate shipping insurance.• The operator is not liable for freight issues, delays, or damage to goods.
5. Travel Insurance• Comprehensive travel insurance is mandatory for all participants.• Insurance must cover medical emergencies, hospitalisation, evacuation, baggage, and cancellation.• Emergency medical expenses are your responsibility unless covered by your insurer.
6. Refund Policy• Cancellations made:◦ 60+ days before departure: 70% refund (of total tour if paid in full)30% remains non-refundable.◦ 30–59 days before departure: 50% refund.◦ Under 30 days: no refund.• Refunds are based on land costs only; flight refunds depend on airline policy.
7. Tour Operator RoleThe operator’s role is limited to:• Organising travel logistics.• Coordinating factory visits.• Providing interpretation/translation assistance.The operator is not responsible for:• Product quality, timelines, or supplier disputes.• Loss, theft, or damage to personal belongings.• Client decisions regarding purchases or business arrangements.
8. Code of Conduct• Respect local laws, customs, and cultural etiquette.• Disruptive or illegal behaviour may result in removal from the tour at your own expense.• Alcohol consumption must be responsible. Illegal substances are strictly prohibited.
9. Health & Medical Conditions• You must disclose any health conditions that may affect your participation.• You must update the operator of any changes to your health after booking.• If illness occurs during the trip, the operator will provide reasonable assistance, but costs are your responsibility.• No refunds will be given if illness prevents travel once suppliers have been paid.
10. Force MajeureThe operator accepts no liability for events beyond its control, including pandemics, natural disasters, political unrest, or airline strikes.• Tours may be rescheduled under these circumstances.• Refunds may not be available.
11. Minimum Numbers & Itinerary Changes• Tours operate subject to minimum numbers.• The operator reserves the right to alter itineraries due to factory availability, weather, or unforeseen events.
12. Payment Terms• A 30% deposit is required to confirm your booking.• Full balance must be paid by the due date provided (within 21 days of the tour commencing).• Late payments may result in cancellation and loss of deposit.
13. Luggage & Baggage• You must comply with airline baggage restrictions.• Excess or overweight baggage fees are your responsibility.
14. Dispute Resolution in China• Product disputes must be resolved directly with the supplier in China.• The operator is not responsible for mediating or resolving such disputes.
15. Media Release & Photography• Unless you opt out in writing before departure, you grant permission for photographs and videos taken during the tour to be used for promotional purposes.• Images will not be sold to third parties.• Some factories may prohibit photography; you must comply with their rules.
16. Governing Law & Severability• These Terms are governed by the laws of New Zealand.• If any clause is found invalid, the remaining Terms remain enforceable.
17. Inclusions• Airport transfers (pick-up and drop-off).• Local transport to/from factories in air-conditioned vehicles.• Accommodation (3–5 star, private rooms).• Breakfast daily.• Tour leader/guide throughout.• Local translators/interpreters for shopping/business tours.• 24/7 emergency support.
18. Exclusions (Extra Costs Payable by Client)• International or Domestic airfares within New Zealand to/from Auckland International Airport.• Visas and travel documentation.• Travel insurance.• Missed connections due to flight delays/cancellations.• Meals not listed (typically lunches and dinners).• Alcohol, snacks, and personal drinks.• Optional activities or experiences.• Tips for guides and drivers (generally not required in China)• Laundry, phone calls, mini-bar, and personal expenses.• Vaccinations, medicines, and health costs.• Shipping, freight, customs duties, and taxes.• Private interpretation/translation services beyond the tour scope.
19. AcknowledgementBy booking and participating in the Direct Design China Tour, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
DIRECT DESIGN SERVICE AND AGENCY AGREEMENT
DIRECT DESIGNSERVICE AND AGENCY AGREEMENTChina Sourcing Tour and Logistics Services
This Agreement is entered into between:
Direct DesignandThe Client named belowEffective Date: ___________________
1. Appointment1.1 The Client appoints Direct Design to act as a disclosed sourcing and logistics agent in relation to overseas manufacturer introductions, coordination of factory visits, quotation facilitation, and shipping coordination.1.2 Direct Design acts solely as agent for the Client and not as principal, manufacturer, supplier, importer, distributor, or retailer of goods.1.3 Nothing in this Agreement creates a partnership, joint venture, or supply relationship between Direct Design and any manufacturer.
2. Nature of Supply2.1 All product purchase agreements are entered into directly between the Client and the manufacturer or supplier.2.2 Title to goods passes directly from the manufacturer to the Client.2.3 Direct Design is not a party to any contract for the manufacture or supply of goods.2.4 Direct Design does not manufacture, test, certify, warrant, or guarantee goods.
3. Importer of Record3.1 The Client is the importer of record for all goods purchased.3.2 The Client is responsible for:• Customs entries• GST and duties• Regulatory compliance• Building Code compliance• Product suitability• Shipping insurance3.3 Direct Design may coordinate documentation and logistics strictly as agent.
4. Scope of Services
4.1 Direct Design may provide:• Introductions to manufacturers• Coordination of quotations• Translation assistance• Travel coordination• Freight coordination4.2 Any information provided regarding product compliance, standards, or suitability is general guidance only and does not constitute engineering, architectural, or regulatory certification advice.
5. Client AcknowledgementsThe Client acknowledges that:• They independently select and approve all goods.• They are responsible for verifying specifications and suitability.• They enter into supply contracts directly with manufacturers.• They assume all risks associated with manufacture, shipment, and performance of goods.
6. Fees and Commission6.1 Direct Design charges service fees as agreed.6.2 Direct Design may receive commission from manufacturers.6.3 Manufacturer commission does not alter the agency relationship between Direct Design and the Client.
7. Limitation of Liability7.1 To the maximum extent permitted by law, Direct Design’s total aggregate liability arising out of or in connection with its services is limited to the total service fees paid by the Client.7.2 Direct Design shall not be liable for:• Product defects• Manufacturing faults• Shipping damage• Supplier delays• Regulatory non-compliance• Indirect or consequential loss• Construction delays or remediation costs7.3 Nothing in this Agreement excludes liability that cannot lawfully be excluded under New Zealand law.
8. Indemnity8.1 The Client indemnifies Direct Design against claims, liabilities, losses, or expenses arising from:(a) The manufacture, supply, installation, or performance of goods(b) Importation of goods(c) Regulatory compliance failures(d) Disputes between the Client and any supplierThis clause does not apply to loss caused solely by Direct Design’s gross negligence or wilful misconduct.
9. Insurance9.1 The Client is responsible for arranging marine cargo insurance and any construction or contract works insurance required.9.2 Direct Design does not insure goods unless expressly agreed in writing.
10. Consumer Guarantees Act10.1 Where the Client acquires services for business purposes, the parties agree that the Consumer Guarantees Act 1993 does not apply to those services to the extent permitted by law.10.2 Nothing in this Agreement limits rights that cannot lawfully be excluded.
11. Entire AgreementThis Agreement, together with the Master Terms and Conditions, constitutes the entire agreement between the parties.
12. Governing LawThis Agreement is governed by the laws of New Zealand.
Client Confirmation
By signing below, the Client confirms that they understand:• Direct Design acts solely as agent• Direct Design does not supply goods• The Client is importer of record• The Client is responsible for product selection and compliance
Client Name: __________________________Signature: ____________________________Date: _________________________________